The customer service is excellent! I lost my wall charger for my Zeus and knew it was around my house somewhere. I emailed Uncharted and asked them if they could just send me a pic of what the Zeus wall charger looks like because I have many chargers around my house and was not sure what the Zeus one looked like. They did one better and sent me out a new wall charger free of charge. I was so grateful for this. Thank you again to all the people at Uncharted who helped me and gave me a great customer experience.