I bought my son a multi-tool Pro for Christmas. After some use there was a small problem with the scissors. I called customer service and was shocked to get a call back from a human who was right here in America and not at some call center. When I told them our issue they immediately sent me a brand new multi-tool. It arrived in a few days and the day was saved. What an exceptional American company with amazing customer service, they have my business guaranteed from now on. Thank you for caring about your customers.