Question 1

What is the Basecamp and who is it designed for?

Accepted Answer

The Basecamp is our most comprehensive survival system, built inside a bear-proof, waterproof, storm-proof, and freeze-proof Yeti GoBox. It contains everything a family of 4 needs to survive an emergency, including food, water purification, shelter, first aid, fire-starting tools, communication equipment, and more.

Question 2

Is the Basecamp case waterproof and bear-proof?

Accepted Answer

Yes. The Basecamp is built on the Yeti GoBox platform which is waterproof, bear-proof, storm-proof, and freeze-proof. It is nearly indestructible and designed to protect your survival supplies in the harshest conditions.

Question 3

What is Uncharted Supply Co?

Accepted Answer

Uncharted Supply Co is a premium outdoor and emergency preparedness company based in Park City, Utah. We design thoughtfully engineered survival systems, first aid kits, power tools, and gear to help people feel confident and prepared — whether heading into the backcountry or facing an unexpected emergency at home.

Question 4

Where is Uncharted Supply Co located?

Accepted Answer

Our headquarters and retail store are in Park City, Utah. You can shop our full product line online at unchartedsupplyco.com or visit us in person at our Park City location.

Question 5

Who designed the SEVENTY2 and other Uncharted products?

Accepted Answer

Our products are developed with input from first responders, emergency room doctors, special forces operators, and professional mountain guides. Every item is purpose-selected and tested to perform when it matters most.

Question 6

How do I get started with emergency preparedness?

Accepted Answer

Start with three things: a 72-hour survival kit (like our SEVENTY2), an emergency plan for your household, and knowledge of the natural hazards in your area. The SEVENTY2 is designed as a complete, grab-and-go starting point with everything you need organized and ready. We also share preparedness guides on our blog.

Question 7

What is a 72-hour survival kit and why do I need one?

Accepted Answer

A 72-hour kit contains the essential supplies — food, water, shelter, first aid, and tools — to keep you alive and safe for 3 days after a disaster. Emergency services often take 72 hours or more to reach affected areas after earthquakes, hurricanes, wildfires, or other events. Having a pre-built kit like the SEVENTY2 means you are ready to evacuate or shelter in place at a moment's notice.

Question 8

What emergency supplies should I keep in my car?

Accepted Answer

Essential car emergency supplies include a jump starter (like our Zeus Pro or Zeus Air), a first aid kit, water, a flashlight, a tow strap, a blanket, and non-perishable snacks. Our Zeus Air combines a jump starter, power bank, and tire inflator in one device — ideal for vehicle emergencies.

Question 9

How often should I check and update my emergency kit?

Accepted Answer

We recommend inspecting your emergency kit at least once a year. Check expiration dates on food rations, medications, and batteries. Test electronics like radios and flashlights. Replace any items that have been used or damaged. A good habit is to do your kit check when you change your clocks for daylight saving time.

Question 10

What is the difference between First Aid Core, First Aid Pro, and First Aid Plus?

Accepted Answer

We offer three tiers of first aid kits to match your needs. The First Aid Core covers basic cuts, scrapes, and minor injuries — great for everyday carry. The First Aid Pro adds supplies for more serious injuries including splints and trauma care. The First Aid Plus is our most comprehensive kit with professional-grade supplies for extended backcountry trips and emergency scenarios.

Question 11

What is the Triage Kit?

Accepted Answer

The Triage Kit is our most compact, everyday-carry first aid kit, built for the minor injuries you're most likely to run into. At about 5 ounces and small enough to slip into a jacket pocket, running vest, or bike bag, it packs bandages, blister care, aspirin, an emergency blanket, and zip ties for scrapes, blisters, and quick gear fixes on the trail, road, or road trip. For more serious situations, the First Aid Pro and First Aid Plus step up with added trauma supplies.

Question 12

What perishable items in the survival kits need to be replaced and how often?

Accepted Answer

There are a few perishable items that should be checked and replaced periodically: Datrex Food Rations (5-year shelf life), Antibacterial Wipes (5-year shelf life), Hand/Body Warmers (5-year shelf life), AAA Batteries (3-5 years), and Sunscreen (check expiration date). We recommend inspecting your kit annually and replacing items as they approach expiration.

Question 13

Are Uncharted products FSA or HSA eligible?

Accepted Answer

All of our First Aid Kits (First Aid Core, First Aid Pro, First Aid Plus) are FSA/HSA eligible. For survival kits like the SEVENTY2, approval depends on your specific FSA/HSA provider — some approve survival systems and some do not. We recommend checking with your provider before purchasing. We can provide an itemized receipt upon request.

Question 14

Can I store my survival kit or Zeus in my vehicle year-round?

Accepted Answer

Yes, our gear is designed to be stored in vehicles. For the Zeus, we recommend charging it every 2-4 months and keeping it out of direct sunlight. Extreme temperatures may affect lithium battery performance, so in very hot or cold climates, charge more frequently (every 1-2 months). For survival kits, most items will be fine — the main concern is adhesive products (bandages, sunscreen) which may degrade faster in extreme heat.

Question 15

Do Uncharted Supply Co survival kits expire?

Accepted Answer

The kits themselves and most gear components do not expire. However, consumable items like Datrex food rations (5-year shelf life), certain first aid supplies, and batteries should be checked and refreshed periodically. We recommend inspecting your kit annually and replacing any expired items.

Question 16

What is the warranty on Uncharted Supply Co products?

Accepted Answer

We stand behind the quality of our products with a limited lifetime warranty against defects in materials and workmanship. If you experience any issues with your gear, contact our customer service team and we will make it right.

Question 17

What is the Hideaway Windbreaker?

Accepted Answer

The Hideaway is a weather-resistant windbreaker that packs down into its own pocket for easy carry. It is lightweight, water-resistant, and designed for outdoor adventures where you need a layer of protection without bulk. Available in multiple colors and sizes XS through XL.

Question 18

What is the Extractor Tow Strap?

Accepted Answer

The Extractor ($55) is a heavy-duty tow strap designed for vehicle recovery. Keep it in your truck, SUV, or off-road vehicle to pull yourself or others out of mud, snow, sand, or ditches.

Question 19

What is the difference between the Rapid Raft V1 and V2?

Accepted Answer

The Rapid Raft V2 (Olive/Orange) features an upgraded roll-top seal to prevent air from escaping during use. This was the most common feedback from V1 customers. The V1 (Orange only) is still fully functional — the roll-top just requires more care to get a proper seal. Both rafts hold up to 400 pounds and weigh about 3 pounds.

Question 20

How durable is the Rapid Raft? Can I use it with my dog?

Accepted Answer

The Rapid Raft is very durable. The tube material is 200D Plain Weave Nylon TPU and the floor is 400D. Many customers use the raft with their dogs without any puncture issues. If a puncture does occur, the raft will not pop like a balloon — it will spring a small leak that can be patched on the spot with the included repair kit. We also offer replacement patch kits.

Question 21

What is your return policy?

Accepted Answer

We offer a 30-day return policy on unused items in their original packaging. To start a return, contact our customer service team with your order number. Refunds are processed within 5–7 business days after we receive the returned item.

Question 22

Can I exchange an item for a different size or color?

Accepted Answer

Yes, we accept exchanges within 30 days of purchase. Contact our customer service team with your order number and the item you would like to exchange for, and we will help you get the right product.

Question 23

What is included in the SEVENTY2 Survival System?

Accepted Answer

The SEVENTY2 includes 30+ survival tools organized across shelter, water, fire, first aid, food, tools, and communication. Key items include a Sawyer water filter, Datrex emergency rations, a 3-in-1 radio/flashlight, magnesium fire starter, waterproof matches, RZ M5 air filtration mask, multi-tool, convertible shovel and pickaxe, paracord, mylar thermal blanket and survival tent, first aid kit, chem lights, collapsible water bottle, goggles, gloves, beanie, heat pack, and more.

Question 24

What is the difference between the SEVENTY2 and the SEVENTY2 Pro?

Accepted Answer

The SEVENTY2 includes 30+ essential survival tools for one person. The SEVENTY2.0. Pro is an upgraded system with 60+ professional-grade tools designed to support 2+ people. The Pro includes higher-quality gear, more supplies, and additional tools curated with input from first responders, doctors, special forces, and mountain guides.

Question 25

Is the SEVENTY2 backpack waterproof?

Accepted Answer

Yes. The SEVENTY2 features a durable, waterproof 600D tarpaulin shell that is airtight and can even be used as a flotation device in an emergency. The hard exoskeleton and PVC inserts add structural rigidity and can double as snowshoes or a splint.

Question 26

Can the SEVENTY2 backpack be used as a flotation device?

Accepted Answer

Yes! Both the SEVENTY2 and SEVENTY2 Pro shells are air and watertight when properly rolled. Fill the bag with air, roll the top down securely, and it will float. Many customers use this feature for water crossings and as an emergency flotation device. Our Vault 65L duffel bag also doubles as a flotation device.

Question 27

How much does the SEVENTY2 weigh and what are the dimensions?

Accepted Answer

The SEVENTY2 weighs approximately 11 lbs fully loaded with all 30+ survival tools. Dimensions are 18" x 12" x 6" with a 48L capacity. It is designed to be grabbed and carried quickly during an emergency evacuation.

Question 28

How long will the food and water supplies last in the SEVENTY2?

Accepted Answer

The SEVENTY2 includes Datrex emergency food rations and a Sawyer water filter. The food rations provide calories for approximately 72 hours and have a 5-year shelf life. The Sawyer water filter can purify up to 100,000 gallons of water from natural sources, giving you virtually unlimited clean drinking water.

Question 29

Can I buy the organizational insert separately?

Accepted Answer

Yes, we sell empty inserts separately, though they are not listed on our website. Contact our customer support team at support@unchartedsupplyco.com for pricing and ordering.

Question 30

How long does shipping take?

Accepted Answer

Standard shipping typically takes 3–7 business days within the continental United States. Expedited shipping options are available at checkout. Orders are processed and shipped within 1–2 business days.

Question 31

Do you ship internationally?

Accepted Answer

Yes, we ship to many international destinations. International shipping times and costs vary by location and are calculated at checkout. Import duties and taxes may apply and are the responsibility of the customer.

Question 32

Can I cancel or modify my order after placing it?

Accepted Answer

We process orders quickly, so contact us as soon as possible if you need to cancel or modify. Once an order has shipped, it cannot be modified, but you can initiate a return after receiving it.

Question 33

How do I track my order?

Accepted Answer

You will receive a shipping confirmation email with a tracking number once your order ships. Use this number on the carrier's website to track your package in real time.

Question 34

Do you offer military or first responder discounts?

Accepted Answer

Yes! We offer discounts for military, veterans, and first responders through our GovX partnership. Scroll to the bottom of our website and click "Military and First Responder Discount" in the About Us section. Submit your information through GovX to receive your discount code.

Question 35

What is the difference between filtering and purifying water?

Accepted Answer

Filtering passes water through a physical barrier (like a Sawyer filter) to remove sediment, protozoa such as Giardia and Cryptosporidium, and most bacteria. Purifying goes a step further and also kills or removes viruses, using methods like boiling, chemical treatment, or UV light. In the North American backcountry a quality filter is usually enough; treat water as needing full purification when it may be contaminated by sewage or when you are traveling internationally.

Question 36

How do you purify water in the wild without a filter?

Accepted Answer

The most reliable no-gear method is boiling — bring the water to a rolling boil for at least 1 minute (3 minutes above 6,500 feet). If you cannot boil, use chemical treatment (chlorine dioxide or iodine tablets), solar disinfection (SODIS) by leaving clear bottles in direct sunlight for at least 6 hours, or pre-clear muddy water through an improvised sand-and-charcoal filter before treating it.

Question 37

How long should you boil water to make it safe to drink?

Accepted Answer

Bring water to a rolling boil for 1 full minute at low elevation, or 3 minutes above 6,500 feet (2,000 m), where water boils at a lower temperature. A rolling boil kills bacteria, viruses, and protozoa. Let the water cool on its own — do not add snow or untreated water to speed up cooling.

Question 38

Do water purification tablets work, and how long do they take?

Accepted Answer

Yes. Chlorine dioxide tablets kill bacteria, viruses, and most protozoa (including Giardia and Cryptosporidium) but need 30 minutes to 4 hours to work depending on the pathogen and water temperature. Iodine tablets act faster but do not reliably kill Cryptosporidium and are not recommended for long-term use or during pregnancy. Always follow the dwell time printed on the product.

Question 39

What is the best way to purify water for drinking on a backpacking trip?

Accepted Answer

A squeeze or pump filter (like the Sawyer filter included in our SEVENTY2 Survival System) paired with a chemical backup is the most practical setup. Filter first to remove sediment, protozoa, and bacteria, then carry tablets or a UV pen as a lightweight backup for viruses or for when a filter clogs or freezes.

Question 40

Can you drink water straight from a stream or river?

Accepted Answer

No. Even clear mountain streams can carry Giardia, Cryptosporidium, and bacteria from wildlife and upstream contamination. Always filter, boil, or chemically treat water from any natural source before drinking, no matter how clean it looks.

Question 41

Do you offer wholesale or bulk pricing?

Accepted Answer

Yes, we work with retailers, corporate clients, government agencies, and organizations on wholesale orders. Contact our wholesale team at unchartedsupplyco.com for pricing, minimum order quantities, and to set up an account.

Question 42

Do you offer corporate gifting or custom branding?

Accepted Answer

Yes, we offer corporate gifting programs and can customize select products with your company branding. Our survival kits and gear make memorable, practical gifts for employees, clients, and events. Contact our team to discuss options.

Question 43

What is the difference between the Zeus Pro and the Zeus Air?

Accepted Answer

The Zeus Pro is a portable jump starter and power bank with 20,000 mAh capacity, powerful enough to start even large trucks multiple times. It includes USB-A, USB-C, and DC outputs plus an LED light with SOS mode. The Zeus Air includes everything in the Pro plus a built-in 130 PSI air compressor that can inflate tires, paddle boards, sports equipment, and more.

Question 44

What vehicles can the Zeus jump starter start?

Accepted Answer

The Zeus Pro and Zeus Air can jump-start cars, trucks, SUVs, motorcycles, boats, and ATVs. With 20,000 mAh of power, they can start even large trucks multiple times on a single charge. They work with both gas and diesel engines.

Question 45

Can the Zeus jump start boats, ATVs, motorcycles, and diesel trucks?

Accepted Answer

Yes! The Zeus works on any vehicle with a 12V battery system, including boats, ATVs, motorcycles, and jet skis. The Zeus Air is rated for gas engines up to 8.0L and diesel engines up to 6.0L. The Zeus Pro will jump anything up to an 8L diesel engine. You can expect 5-15 jumps per charge depending on the vehicle size.

Question 46

Can I use the Zeus to charge my phone and other devices?

Accepted Answer

Yes. Both the Zeus Pro and Zeus Air function as portable power banks with USB-A and USB-C ports. You can charge phones, tablets, laptops, and other USB-powered devices. The 20,000 mAh battery can charge most smartphones 4-5 times.

Question 47

How do I charge my Zeus and how often should I recharge it?

Accepted Answer

The Zeus Air charges via USB-C input and comes with a USB-C cable. The Zeus Pro comes with a wall charger and USB-C cable. We recommend charging your Zeus once every 2-4 months to maintain battery health and ensure it is ready when you need it. Under normal conditions, the Zeus will hold a charge for 3-4 months, though extreme temperatures may reduce this.

Question 48

Can I charge the Zeus with a solar panel?

Accepted Answer

Yes! The Zeus Air has a USB-C input with a max input of 60W. You can use any solar panel with USB-C output to charge it, such as the Goal Zero Nomad 50 or 100. Charging via solar will take longer than a wall outlet, but it works great for off-grid use.

Question 49

How long does the Zeus Air take to inflate a tire?

Accepted Answer

Under normal circumstances, the Zeus Air will inflate a standard tire from 12psi to 35psi within about 10 minutes. Fill times can vary depending on temperature, tire size, and how much charge the unit has. The inflation hose threads directly onto your tire valve stem. The Zeus Air has a max PSI of 150.

Question 50

Can I take the Zeus on an airplane?

Accepted Answer

Yes! The Zeus Air weighs under 4 pounds with the case (the unit itself is 2 pounds) and has a battery capacity of 55.5Wh, which is well under the 100Wh carry-on limit for most airlines. Always check with your specific airline before flying.

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