Customer Care

At Uncharted Supply Co., we are dedicated to providing exceptional customer service. If you have any questions, concerns, or need assistance with your order, please contact us.

Contact Information

• Email: support@unchartedsupplyco.com
• Phone: 435-631-1113
• Address: Uncharted Supply Co., 1260 Iron Horse Dr., Unit A, Park City, UT 84060

TEXT MESSAGE SUPPORT

If you have signed up for text message notifications, you can reply “HELP” to any text message you receive from us for assistance or email us at support@unchartedsupplyco.com. To opt out of text messages, reply “STOP” to any text message.

RETURN POLICY

Ready to make a return? Go here.

If you purchased a product from our website and wish to return it, you may request a refund within 30 days after your order has shipped.  

To receive a full refund, the product must be returned to us in "new" condition - unused, unaltered, unworn and containing all original items (e.g., all components of The SEVENTY2 Survival System).  

• We do not refund any shipping charges related to the shipping option you requested at the time you placed your order. All Shipping Insurance purchases are also non-refundable. 
• You will be charged the cost of the return label (max $30). We don't charge a handling fee for the return of defective items.  
• Discounted items are final and cannot be returned or exchanged.

RETURN INSTRUCTIONS

To return or exchange a product, visit our returns portal and enter your order number and zip code. Once your order is identified, follow the steps provided to print a return label. 

REFUND TIMING

Once we receive your return, allow 5-10 business days for the refund to be credited to your account. Your refund will be credited to the same card used to make the original purchase. We'll send you an email when our team has processed your refund so you know it's on the way. 

EXCHANGES

To make an exchange, visit our returns portal. Exchanges must be made within 30 days after your order has shipped. 

Apparel items can be exchanged for a different size. Backpacks can be exchanged for a different style or color. Gear, survival kits and kit contents can only be exchanged if broken or defective upon arrival. 

Our returns portal will allow you to exchange one product for another and pay the difference. Any price differences will be accounted for at checkout. All items must be returned to us for examination before exchanges are fulfilled.  Products must be returned to us in "new" condition, unused, unaltered, unworn and containing all original items (e.g., all components of The SEVENTY2®). Items not in “new” condition will not be refunded. There are no restocking fees for exchanges. 

SHOP NOW

If you choose to return an item for store credit, you can choose to either receive that credit in the form of a gift card valid for shop our store during the returns process.  If you choose to shop immediately, you will receive a $10 bonus to spend at that time. This bonus credit is not available for use in our regular store and must be used upon reception. 

WARRANTY

To return a product under warranty, follow instructions on our returns portal.

The following products have a one year warranty covering manufacturing defects under normal use during the warranty period: The Zeus, Rapid Raft, Triage Kit, First Aid Pro & Core. We will replace defective components in the SEVENTY2 and SEVENTY2 Pro survival kits, including the insert and shell. If a kit is missing parts, we will send new parts at no cost. 

Apparel is not under warranty. 

We will cover the cost of shipping for defective item returns and replacements. Photo evidence of physical defects might be required to receive a replacement product. 

EXCEPTIONS / FINAL SALE

The following products cannot be returned for sanitary reasons and/or agreements with affiliated vendors. 

• Masks
• Water bottles
• Datrex (survival food)
• Sunscreen
• Handwarmers
• Water filters
• Hideaway Jacket
• Hats
• Half Face Blades
• Other items marked non returnable, ie. during a sale. 

Codes received over email or sms will expire after one year, unless otherwise stated. 

Discount code exceptions: The following items are ineligible for discounts, unless otherwise stated: 

• Uncharted Approved Products
• The Basecamp
• Items already on sale

We will not honor sale prices before or after a sale has ended. We will not refund purchases made prior to a sale for the sale price. 

If you are having trouble using a code you've received, email support@unchartedsupplyco.com and include the code and the email or phone associated with it.